INQ2003.21 Tier 1 Help Desk Administrator

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Alexandria, VA
Job Type
Direct Hire
Sep 05, 2017
Job ID
Tier 1 Help Desk Administrator
Location: Alexandria, VA
Clearance: DoD Secret Clearance

Company Description:

Our great client is a high-energy, forward-thinking, advanced technology company that provides the Federal Government and select private-sector organizations with an impressive array of services and solutions. Company expertise includes Systems Engineering, Enterprise Infrastructure, Cyber Security, Management Services, and Software Support.
The company demonstrates a new brand of leadership—one that fosters trust, integrity, excellence, and yields high degrees of success and loyalty among employees and customers. Our great client provides customers with something different. They demonstrate relentless dedication and commitment to their customers and their people; a company that has been brought in on multiple occasions to clean up after large integrators; a company that delivers real results and metrics—versus ideas and concepts; a company that thinks that the old “80% is good enough” should never be tolerated in government; and a company that believes in being a steward of the American taxpayer in everything they do.
They embrace the belief that by providing the best service possible to the government, they ultimately provide the best service to our nation.
Job summary

Our great client is seeking a Tier 1 Help Desk Administrator to join us in Alexandria VA.

Primary job responsibilities
  • Create and close tickets based within the ticket system
  • Troubleshoot problems remotely via Dameware or Remote Desktop
  • Create, modify and delete accounts in Active Directory
  • Perform software installs
  • Add network printers for users
  • Troubleshoot issues with Microsoft Office
  • Provide Tier 1 triage and password resets for Blackberry
  • Provide VPN testing and troubleshooting
  • Perform SIPR password resets
  • Provide excellent customer service
  • Bachelors degree in Computer Science, a related field or equivalent work experience
  • 1-3 years of similar work experience
  • Moderate understanding of Microsoft Office
  • Understand command line and how to update group policy
  • Customer Service experience
  • Experience troubleshooting IT issues
  • IAT Level 1 certification or higher (A+, Network+, SSCP, Security+)
  • DoD Secret Clearance