INQ3001.1 Systems Administrator I

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Honolulu, HI
Job Type
Direct Hire
Oct 26, 2017
Job ID
Systems Administrator I
Location: Honolulu, HI
Clearance: Public Trust

Company Description:

Our great client is a high-energy, forward-thinking, advanced technology company that provides the Federal Government and select private-sector organizations with an impressive array of services and solutions. Company expertise includes Systems Engineering, Enterprise Infrastructure, Cyber Security, Management Services, and Software Support.
The company demonstrates a new brand of leadership—one that fosters trust, integrity, excellence, and yields high degrees of success and loyalty among employees and customers. Our great client provides customers with something different. They demonstrate relentless dedication and commitment to their customers and their people; a company that has been brought in on multiple occasions to clean up after large integrators; a company that delivers real results and metrics—versus ideas and concepts; a company that thinks that the old “80% is good enough” should never be tolerated in government; and a company that believes in being a steward of the American taxpayer in everything they do.
They embrace the belief that by providing the best service possible to the government, they ultimately provide the best service to our nation.

?Primary job responsibilities
  • Installs, operates, and maintains end-user devices to include personal computers, monitors, virtualized clients, laptops, mobile devices, Portable Electronic Devices (PEDs) (e.g., tablet, iPhone, Blackberry) and peripherals (e.g., printers, multifunction device, plotters)
  • Adheres to incident handling standard operating procedures in the provision of daily remote or desk-side technical support for government issued IT hardware and software installation, troubleshooting, maintenance, repair, problem resolution, end-user remote or desk-side coaching, vulnerability patching, cyber security enforcement, image deployment, and in support of conference and training room equipment
  • Supports Windows file server setup, repair, lifecycle management, and maintenance
Required skills
  • 3 years of experience using enterprise help desk incident management software
  • 3 years of experience in hardware troubleshooting/installation
  • 3 years of experience in software troubleshooting/installation, including office productivity suites and client server database applications
  • 3 years of experience using Windows-based operating systems in a Windows network service environment
  • Experienced in network client support in WAN, LAN, and home environments, over UTP and wireless Ethernet connections
  • Experienced in the use and support of collaboration tools, such as Live Meeting, Lync/OCS, UCCX, CUCI
  • Experienced in the use of remote support tools. Some of the tools used in APHIS include RDP, Bomgar, and Lync/OCS
  • Possesses and has demonstrated the following communication and team building skill
    • Actively engage customers utilizing appropriate listening, self-control, and empathy skills when providing IT support to all customers
    • Is friendly and courteous when answering questions and assisting customers
    • Demonstrates patience and provide the customer with a positive experience
    • Team players who are willing to work with other employees
    • Provide prompt and courteous assistance to all customers that includes government employees, the regulated community, and members of the general public
    • Be willing to learn new things as the business and support environments change.